Cancellation & Refund Policy
Your Trusted Moving Company in Auckland and Nationwide
At Auckland Movers Cheap, we understand that plans can change. Our cancellation and refund policy is designed to give you peace of mind when booking your move. We aim to provide transparent, fair, and easy-to-understand termsfor all our customers.
Cancellation Policy
✔ Full Refund Within 48 Hours
If you cancel your booking within 48 hours of making the reservation, you are entitled to a full refund. No questions asked.
✔ Partial Refund After 48 Hours
Cancellations made after 48 hours of booking will incur a 20% cancellation fee. This ensures that our team can cover the preparation and planning already completed for your move.
✔ Exceptions & Special Cases
Certain services like long-distance or specialized moves (e.g., piano movers Auckland, office relocation, or large furniture deliveries) may have additional conditions. Our team will notify you during booking if any exceptions apply.
How to Cancel Your Booking
- Email our support team at support@aucklandmoverscheap.co.nz with your booking details.
- Include your booking ID, name, and move date.
- Our team will process your cancellation and send you a confirmation email within 24 hours.
Why Choose Auckland Movers Cheap
- Reliable Auckland Movers — Local, intercity, and nationwide moving services.
- Trusted by Kiwis — Thousands of happy customers and 5-star reviews.
- All Types of Moves Covered — House, apartment, office, furniture, single items, and pianos.
- Transparent Pricing — Fixed prices, no hidden fees.
Frequently Asked Questions (FAQ)
Q1: Can I cancel a move booked for next week?
Yes, cancellations within 48 hours of booking are fully refunded. After 48 hours, a 20% fee applies.
Q2: Do you offer refunds for urgent or same-day moves?
Yes, but please contact our team immediately. Refunds will follow the 48-hour/20% policy.
Q3: How long does it take to receive my refund?
Refunds are processed within 5–7 business days to your original payment method.
Need Help?
Email us at support@aucklandmoverscheap.co.nz for assistance with cancellations, refunds, or any booking questions.
